Trying To Keep The Customers Satisfied

 

He stood there holding a book, his face reflecting discomfort. “I told the little girl here that I hurt my groin.  My crazy doctor told me to get this damn book on healing back pain.  My back doesn’t hurt, it’s my…” I broke in with my quietest voice, “Groin. Yes, I understand.  I do not think we have any books about that particular problem.  Maybe the back pain book has some suggestions for your problem?”  He stared at me as if I had sprouted horns on my head.  “How the hell could that be?  My groin is not even on the same side of my body as my back!”

 

At this point, I noticed families herding their children, leading them out the door and Little Danielle behind the counter shaking with suppressed laughter.  I had to help this man and send him on his way.  I tried to move him toward the back of the store, “If you want to sit down for a minute, I can check the computer to see if we can order you a book that might be able to help.”

 

He refused to be moved and bellowed, “It hurts to sit down.  I don’t want to order anything.  What kind of bookstore is this?  You mean to tell me that you don’t have ONE book about injuries to the groin?” I shook my head. I didn’t trust myself to speak.

 

“Well, I won’t be back.” He gave a disgusted and pained grunt and slowly walked out of the store like a cowboy who had been riding the trail for much too long.  It was definitely his groin.